Your training provider has a responsibility to:
What to do when your training provider closes on the Australian Skills Quality Authority (ASQA) website for more information.
These organisations can help you if your training provider closes.
If you need help finding and transferring to a new course, contact the
TAFE and Training Line.
Occupation Explorer to find another Victorian TAFE course, apprenticeship or traineeship.
If you were doing a
Skills First Victorian government-subsidised course when the provider closed, the Victorian Department of Education and Training will send you an SMS and a ‘fee waiver letter’.
The letter will explain that you can continue your studies at a TAFE in the same or a similar course without having to pay more tuition fees (not including amenities or materials costs).
You'll need to get copies of your student records, or a statement of attainment, before you transfer. Your closing training provider should provide you with a statement of attainment. If you need help, you can contact the Australian Skills Quality Authority
You'll receive a fee credit for any units of study that you were doing when the provider closed.
Find subsidised training
Use the course search to find the courses or training providers you’re interested in, then filter by ‘government-subsidised'.
If your course is not subsidised by the Victorian Government and you are paying all the fees yourself, the
Australian Council for Private Education and Training (ACPET) Australian Student Tuition Assurance Scheme (ASTAS) may be able to help you transfer to a new course.
Student and Training Provider Activation Portal to see if ASTAS has been activated in response to your provider's closure.
For information about fee refunds or credits, visit the
If you believe you should get a refund and the training provider does not help you, contact
Consumer Affairs Victoria.
If you have a VET Student Loan, VET FEE-HELP or FEE-HELP when your training provider closes, the Tuition Assurance Administrator from the Australian Department of Education and Training will contact you.
For more information, see
Tuition Assurance and Provider Closures.
If you are an international student on a student visa, contact the
Tuition Protection Service to arrange your transfer to another approved provider and to make sure your visa remains current.
If your training provider does not give you your statement of attainment, see
applying for a copy of your student records on the ASQA website.
If you are having problems with a closing training provider or you want to make a formal complaint, see
make a complaint about training.
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